Troubleshooting
Troubleshooting
Section titled “Troubleshooting”A page is blank or a list is stale
Section titled “A page is blank or a list is stale”- Refresh the page.
- Check the network connection and retry once.
- Confirm you are signed in at admin sign in.
- Reopen the page from the sidebar and check whether the saved change is present.
A section is unavailable
Section titled “A section is unavailable”The account role or the client’s enabled features may limit access. Ask an administrator to check Team access; do not work around a permission boundary by sharing another account.
A booking slot is missing
Section titled “A booking slot is missing”Check, in order: business hours, provider schedule, service assignment, existing bookings, breaks, and the service’s visibility. Then retry the public booking page.
A save fails
Section titled “A save fails”Read the human-friendly message and any field validation, correct the smallest issue, and retry. Do not expose database queries, stack traces, tokens, or customer data in a support report.
Report an issue
Section titled “Report an issue”Include the exact URL, action, expected result, actual result, time, account role, and a cropped screenshot or short recording. Remove passwords, tokens, and customer personal data before sharing.