Glossary

Term	Meaning
Booking	An appointment for a service, provider, date, and time.
Service	An offer customers can view and book, with a price and duration.
Category	A group of related services in the public catalogue.
Provider	A staff member who performs services and has availability.
Availability	Bookable time after hours, breaks, provider schedules, and existing bookings are applied.
Internal note	Staff-only context attached to a record; customers do not see it.
Role	A permission set controlling what a team member can access.
Published	Visible to customers on the public site.
Hidden	Kept in the admin but omitted from the customer-facing catalogue.
Buffer	Time held before or after an appointment for preparation or cleanup.
Inbox	The workspace for customer conversations and messages.
Timezone	The time zone used to calculate and display appointment times.
Meta description	A short page summary used by search engines and link previews.
Gift card	A prepaid value or code that can be redeemed by a customer.